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Airline Gate Assistance (Complaint Letter)

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777 South Figueroa Street, Suite 3307
Salt Lake City, Utah 43230
Wednesday, October 08, 2008
Mr. Jeffrey Jones
[Title of recepient]
Wood Crapo LLC
2500 Terminal Tower, 50 Public Square
Sacramento CA 46107
Dear Mr. Jeffrey Jones:
An unpleasant situation recently transpired when I traveled with Wood Crapo LLC from [Airport of departure] from Sacramento, Utah to my final destination at [Airport of arrival] in [city], [state] (copies of boarding passes enclosed). I trust after reading the following documentation you will promptly and thoroughly investigate this matter.
I departed Sacramento on Wednesday, October 08, 2008 on flight number 111. As always, when I travel. I requested a wheelchair to assist me from gate to gate. I suffer from [Physical condition's], and the conditions necessitate a wheelchair when traveling. Usually, Wood Crapo LLC's service is acceptable, but on this occasion, when I arrived at [Airport of arrival] there was no assistance available.
My return trip was more pleasant and events more smooth: however, there is no excuse for what I experienced initially in [city]. In my opinion, Wood Crapo LLC's service was substandard and some of its personnel extremely rude and unprofessional.
I regret I had no time and was subsequently in such a rush that I did not procure the names of your personnel involved in the incident.
I expect you to investigate this matter immediately. I think it only fair that I receive a free round-trip ticket for future travel. Thank you. and I look forward to hearing from you within the next ten business days.

Hanna Westcott

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